Question 1

Can I trust Resicom Mastery Cleaning Professionals?

Accepted Answer

Absolutely! Our cleaning employees are carefully selected through in-person interviews and thorough background checks to ensure reliability and integrity. Additionally, they receive comprehensive training in cleaning safety standards and best practices for safeguarding your property. We are committed to providing dependable and trustworthy service for both residential and commercial clients.

Question 2

Breakage

Accepted Answer

Resicom Mastery Cleaning cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Resicom Mastery Cleaning will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.

Question 3

Is my billing information safe?

Accepted Answer

Yes! We have 3 layers of protection in place to ensure your information is not compromised.  First, our booking page is protected by extended SSL certification. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by Stripe, layered in their own 256 bit security protocol. We never store your credit card information (only a token that allows us to charge the card). Rest assured your information is safe and secure.

Question 4

Does your staff undergo background checks?

Accepted Answer

Certainly! We carefully select our cleaning employees through in-person interviews and detailed background checks to ensure they are reliable and trustworthy. They also undergo extensive training in cleaning safety protocols and property protection best practices. Our goal is to deliver consistent, dependable service for both residential and commercial clients.

Question 5

What is post construction cleaning ?

Accepted Answer

Post construction cleanup helps clean and remove any debris, dust, mud, adhesive, and other substances that are left over after a construction project

Question 6

Is a walk through always required ?

Accepted Answer

Yes! We do require a walk through so that we can quote your needs properly. Each job is unique in its needs and scope of work. If a walk through is not possible we would gladly set up a video conference for your convenience. We are all about making your life easier !

Question 7

What are your rates for post construction cleaning ?

Accepted Answer

Our hourly rate for post construction cleaning is $110. This is for based on a team of TWO of our cleaning professionals.

Question 8

Do you provide all of your own supplies and equiptment?

Accepted Answer

Yes we do ! We provide all of your own supplies and equiptment.  The vacuum used is our Pro Team backpack. It’s four level filtration w/HEPA captures 99.97 percent of particulates 0.3 microns or larger, including fine carbon dust from the motor, for improved IAQ.

Question 9

What EPA Approved products do you use ?

Accepted Answer

My company is strictly using products from this list to sanitize your hard surfaces. Our two current disinfectants are Oxy- Team Disinfectant Cleaner EPA Registration # 70627-58 & MAQUAT 10 EPA Registration # 10324-63.  You can see it here.(https://www.wjhl.com/coronavirus/epa-releases-list-of-disinfectants-to-use-against-covid-19/?utm_source=Spotless+Cleaning+Service&utm_campaign=b9de4ad216-EMAIL_CAMPAIGN_2020_03_25_06_13&utm_medium=email&utm_term=0_fd54be092a-b9de4ad216-) 
I have made the commitment to provide customers who are sensitive to chemicals with a 100% natural product that is made of the plant Thyme.  Yes, like the spice we use for cooking.  Thyme has many benefits and is known to be a natural.

Question 10

What services do you provide?

Accepted Answer

We are providing disfection services of hard common surfaces (ex. counter tops, light switches, door knobs, chairs etc )
 
We are also providing air fogging services to disinfect the air . Fogging is for the air. It is not for sanitizing surfaces. Although things are fluid, this virus is so far known to live on surfaces longer than in the air. The virus lives up to 3 hours in the air and days on surfaces. Fogging is fine when done after overall cleaning and sanitizing. (We will also be providing fogging services.)

Question 11

Should this be done after regular cleaning?

Accepted Answer

Yes ! The number one most important thing you can do is to clean.  Using a surfactant (soap) to clean is better. Just like they say the best thing you can do is to wash your hands with soap.  You can see here how soap dismantles the virus.
Then, the next best thing is applying disinfectants that are on the EPA’s list for use against SARS-CoV-2, the novel coronavirus that causes the disease COVID-19.  My company is strictly using products from this list to sanitize your hard surfaces.  You can see it here. (Ask about our disinfecting services.)

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Resicom Mastery Cleaning Help and FAQs

GETTING STARTED

POLICIES AND PRICING

SAFETY AND TRUST

You got questions.
We got answers.

Resicom Mastery Cleaning
Help and FAQs